Cookies Policy

1. Introduction

Welcome to Socialness.ai. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our services. By accessing or using Socialness.ai, you agree to the practices described in this Privacy Policy. We are based in Luxembourg and comply with the European Union's General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information we collect

Personal Information: We may collect personal information such as your name, email address, and payment information when you sign up for our services, create an account, or contact us.

Usage Data: We collect data on how you use our platform, including interactions with our website, preferences, and pages visited.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics. For more information, see our Cookie Policy.

3. How we use your information

We use your information to:

• Provide, operate, and improve our services.
• Process your transactions and manage your account.
• Respond to your inquiries and provide customer support.
• Send you important information, such as updates about our services and changes to our policies.
• Deliver marketing communications, if you have opted in.

4. Legal basis for processing

Our legal basis for collecting and using your personal information depends on the specific context in which it is collected. Generally, we process personal data based on your consent, to fulfill our contractual obligations, to comply with legal requirements, or to pursue our legitimate interests (e.g., to improve our services).

5. Sharing your information

We do not sell or rent your personal data to third parties. We may share your information with:

Service Providers: Third-party companies who assist in providing our services (e.g., payment processors, hosting providers).

Legal Obligations: Authorities, when required by law or necessary to comply with legal obligations.

6. International transfers

As we are based in Luxembourg, your data will generally be processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we will ensure it is protected by appropriate safeguards, in compliance with GDPR.

7. Data security

We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

8. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

9. Your rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal information.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request the deletion of your personal data.
• Restriction: Request restriction of processing.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

11. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights as described in section 9 above, please send an email to: [email protected].