Support

Is there an onboarding process or demo available?

Yes, new users receive onboarding guidance as soon as they join the platform. We also videos and a live chat, contact our Customer Success team to request a personalized walkthrough or simple ask questions.

You might also be wondering

Is Socialness better for individuals or teams?

Both. Individuals can use Socialness to save time and create better content with AI. Teams and agencies benefit from collaboration features, approval workflows, and multi-brand management. Plans are designed to scale with your needs.

What is AI Content Studio?

The AI Content Studio helps you create ready-to-publish social media posts (text + image), fully tailored to your brand, your personas, and each platform.

It can suggest post ideas based on your previously defined brand and personas, then generate both the caption and the matching image — all adapted to the platform you choose (e.g. Instagram, LinkedIn, X).

You can review, edit, or regenerate each element before publishing.

Want to write content from a brief, a YouTube video, a blog article, or any URL? It can do that too — while staying consistent with your audience and brand positioning.

Can I request to delete my data?

Yes. As part of our privacy policy and GDPR compliance, you can request the deletion of your personal or business data at any time.

Can I change my plan later?

Yes. Easily adjust your subscription plan whenever you need! Upgrade or downgrade at any time, with changes effective from your next billing cycle.

Can I connect more than one brand?

Yes. Socialness allows you to manage multiple brands or clients from a single account. Each brand can have its own strategy, calendar, content, and team. This is especially useful for agencies or social media managers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. You’ll keep access to all features until the end of your billing cycle. We also let you export your data and saved content before closing your account.

Does Socialness integrate with Facebook?

Yes, Socialness integrates with Facebook. You can connect your Facebook account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Want more answers?

Browse all questions in one place and find more helpful answers here. Explore the full FAQ. 👇🏽

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