Support

Is there an onboarding process or demo available?

Yes, new users receive onboarding guidance as soon as they join the platform. We also videos and a live chat, contact our Customer Success team to request a personalized walkthrough or simple ask questions.

You might also be wondering

Does Socialness integrate with Notion?

Integration with Notion is in development. Currently, via our Smart Content Calendar, Socialness provides an intelligent planning system that organizes your content strategy across all platforms.

The calendar helps you manage everything in one place so you can easily plan your posts across all your platforms.

Can I create a custom landing page or website?

Yes, as long as it’s transparent that you’re an affiliate and not pretending to be the official site. Be creative, but stay honest.

And make sure to directly redirect to our website so user can use your affiliate link without extra steps.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. You’ll keep access to all features until the end of your billing cycle. We also let you export your data and saved content before closing your account.

Is my data secure with Socialness?

Yes, we take data security seriously. Socialness uses encryption and secure authentication protocols to protect your data at all times.

Can I earn commissions on my own subscription?

No. Self-referrals — meaning purchasing a Socialness subscription through your own affiliate link — are not eligible for commission. The affiliate program is designed to reward you for referring others, not for personal use.

What is Brand Strategy Lab?

The Brand Strategy Lab analyzes your website and social media to understand your brand positioning.

It extracts your values, tone of voice, visual identity, and target keywords — then gives recommendations on how to improve your content strategy and differentiation.

It’s like a branding audit, done in minutes.

What is AI Link Builder & Shortener?

AI Link Builder & Shortener lets you create short, trackable links in seconds.

You enter any URL, and the tool automatically adds UTM parameters (like campaign, source, and medium), then generates a short version of the link.

You can also create QR codes from the same link — ready to share or publish.

Want more answers?

Browse all questions in one place and find more helpful answers here. Explore the full FAQ. 👇🏽

Transform your social strategy into measurable business results - Socialness.ai