Privacy

Can I request to delete my data?

Yes. As part of our privacy policy and GDPR compliance, you can request the deletion of your personal or business data at any time.

You might also be wondering

Do you offer annual plans?

Yes. We offer both monthly and annual billing options. Annual plans come with a discount, allowing you to save up to 20% compared to monthly payments. You can switch from monthly to annual anytime in your billing settings.

Can I collaborate with my team in Socialness?

Absolutely! Socialness includes built-in tools for content collaboration, review workflows, and team access management, making it ideal for agencies and internal teams.

Is there a cookie duration for referrals?

Yes, our affiliate tracking cookie lasts 60 days. That means if someone clicks your link and subscribes within 60 days, you’ll still earn the commission.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. You’ll keep access to all features until the end of your billing cycle. We also let you export your data and saved content before closing your account.

What kind of customer support do you offer?

We offer live chat and email support for all plans. Agencies and enterprise users also receive access to priority support and personalized onboarding.

Is there a minimum payout threshold?

Yes, the minimum payout amount is $50. If you haven’t reached that by the end of the month, your balance rolls over to the next month.

Can I connect more than one brand?

Yes. Socialness allows you to manage multiple brands or clients from a single account. Each brand can have its own strategy, calendar, content, and team. This is especially useful for agencies or social media managers.

Want more answers?

Browse all questions in one place and find more helpful answers here. Explore the full FAQ. 👇🏽

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